Cube 1994 Ltd Zero Tolerance Policy

Respect others in the same way you wish to be respected. 

This policy applies to all clients and members of the general public who visit working sites or contact the offices of Cube 1994 Ltd via letter, email, telephone or in person.

Cube 1994 Ltd aims to ensure that our employees are treated with respect, at all times. We understand that people may become irritated in certain situations. If this escalates into aggression in any form, we consider this unacceptable, and it will not be tolerated. We are committed to investing in our staff and supporting their mental health therefore at no point should an employee of Cube 1994 Ltd be subjected to unpleasant and stressful interactions during their working day.

Aggressive or abusive behaviour includes:

  • language (verbal or written) that may cause someone to feel afraid, threatened or abused and may include, threats, shouting, personal verbal abuse, derogatory remarks and rudeness;
  • the use of swear words in written or verbal communication.¬† This will not be tolerated and these communications will not be responded to;
  • inflammatory statements, remarks of a racial or discriminatory nature and unsubstantiated allegations;
  • Causing unnecessary and avoidable stress to an employee.

Unreasonable demands on Cube 1994 Ltd employees

A demand becomes unacceptable when it impacts excessively on the work of our staff and when dealing with the matter takes up an excessive amount of time and in so doing, disadvantages other clients. For example:

  • Repeatedly demanding or expecting¬† responses within an unreasonable timescale, at weekends or out of working hours;
  • Demanding a response from several members of staff on the same subject;
  • Insisting on seeing or speaking to a particular employee when that is not possible;
  • Repeatedly posing a question when a response has already been given;
  • An excessive number of calls or emails are received.

How we manage abusive or aggressive behaviour:

  • Any employee who directly experiences aggressive or abusive behaviour from a client or member of the public will immediately report the matter to their manager who will inform the Cube 1994 Ltd office.
  • Office Staff, Managers and Foremen have the right to end telephone calls if they consider the caller aggressive, abusive or offensive and will refer the person to this policy and report the incident to the Company.

If unreasonable behaviour continues, we may decide to:

  • Restrict contact to a nominated member of staff who will deal with future calls or correspondence;
  • See the person by appointment only;
  • Restrict contact to written correspondence only;
  • Take any other action that we consider appropriate to the circumstances.

We will always tell the person in writing the action we are taking and the reasons why.

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